Terms and Conditions

1.1 Service Provider / Seller Details
Business name: Rimóczy Kolos E.V.
Registered address: Hegedűs Gyula u. 29/A, Ü-1.
Tax number: 90213744-1-41
EU VAT number: HU90213744
Entrepreneurial registration number: 59367956
Website: www.retrozeum.hu

1.2 Contact Information of the Service Provider
Physical store address for customers:
1137 Budapest, Szent István krt. 18. (Entrance: Hegedűs Gyula u. 1)

Store opening hours:

• Tuesday: 12:00–18:00

• Thursday: 12:00–18:00

• Friday: 12:00–18:00

E-mail: retrozeum@gmail.com
Phone: +36 20 517 4825 (Please note: not a customer service line; for administrative and official matters only.)

1.3 Company Operating the Webshop Platform
Service provider name: UNAS Online Kft.
Registered address: H-9400 Sopron, Kőszegi út 14.
Tax number: 14114113-2-08
Company registration number: 08-09-015594
Registering authority: Company Court of the Győr Regional Court
Date of registration: 2007.11.29
E-mail: unas@unas.hu

2.1
For any matters not regulated in these General Terms and Conditions (hereinafter: “GTC”) and for the interpretation of these GTC, the laws of Hungary shall apply, with particular reference to the relevant provisions of Act V of 2013 on the Civil Code, and Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services.
The mandatory provisions of the applicable legislation shall apply to the parties without any specific stipulation.

2.2
All information and photographs published by the operator may only be used with the operator’s prior written request and subsequent approval.

2.3
The language of contracts falling under the scope of these GTC is Hungarian.
The applicable legislation is that in force in the territory of the Republic of Hungary and the applicable legislation of the European Union.

Natural persons and legal entities may register as customers on the website operated by the Provider at www.retrozeum.hu.
During registration, the user is required to fill in all fields marked as mandatory by the system.
If the Provider becomes aware that false information has been provided, the registered user may be excluded from the webshop and the Provider reserves the right to unilaterally cancel the order immediately.
The Provider assumes no responsibility for incorrectly completed data.

At the end of the registration process, users may choose to accept or decline subscription to the newsletter.
If the newsletter subscription is declined during registration, it may be activated at any time later via the “Profile / Edit Data” menu.
Users may unsubscribe from the newsletter at any time by clicking the “unsubscribe” link at the bottom of the received newsletter.

The Operator handles all acquired data confidentially and uses it solely for the purpose of fulfilling orders and other purchase-related activities.
Your data will not be disclosed to third parties, except to the delivery service provider during the performance of the contract.
The processing of your data is carried out in compliance with the provisions of Act LXIII of 1992 on the Protection of Personal Data,

in accordance with the Data Protection Act.

5.1
The product prices include 0% VAT. The prices displayed in the webshop are the total (gross) prices to be paid.

5.2
All prices are quoted in Hungarian Forint (HUF).

5.3
Product prices do not include shipping costs.

5.4
All products are considered used items. Every item is second-hand, previously opened, or without original packaging.
Products found in their original manufacturer’s packaging are also regarded as used.
Due to their age, products may show minimal scratches, surface marks, or small imperfections.
We make every effort to provide a complete and accurate description of each item’s condition.

5.5
The Provider displays the product name, description, and photographs of the products in the webshop.
All images shown on the product pages accurately represent the actual items and are taken of the specific product offered for sale.
The Provider reserves the right to correct typographical errors or mistakes in descriptions, as well as to change prices without prior notice.

5.6
For products whose value and demand are determined by their original sealed packaging
(e.g., sports and other trading cards, unopened packs and boxes, Panini products, etc.),
we take every possible precaution to preserve the integrity of such packaging.
If the seal on these products is damaged to an extent that could allow misuse (such as resealing or repackaging),

please report this immediately upon receipt by sending us an email with photographs to retrozeum@gmail.com.

6.1 General

Products in the webshop can be purchased with or without registration.
We accept no responsibility for incorrectly provided data, including an incorrectly entered delivery address.
In such cases, the cost of resending the order shall be borne by the customer.

6.2 Order Process – Without Registration

You may add products to your shopping cart by clicking the “Add to cart” button, and then proceed by clicking the “Checkout” button.

Next, you will be required to enter your contact details, billing and/or shipping information.
At this stage, you may also subscribe to our newsletter, even without creating an account.

The next step is to select the shipping method, followed by the payment method.
(Available payment and shipping options are detailed later in Section 8.)

After this, you will see the order summary, where you can review all details before finalising your order.

Before finalising, you must accept the Terms & Conditions (T&C) and the Privacy Policy.
By accepting them – as clearly indicated – you enter into a legally binding purchase obligation.
Failure to fulfil this obligation entitles the Provider to lawfully enforce the payment.

The confirmation button is labelled “Confirm Order”.
The confirmation email will contain all details of your order, with the T&C and Privacy Policy attached.

6.3 Order Process – With Registration

Before or during the ordering process, you must log in with your registered account details.

Products can be added to the shopping cart by clicking the “Add to cart” button, and then proceeding with the “Checkout” button.

Registration can also be completed during checkout.
Therefore, even if you have multiple items in your cart, you can still register at that stage and proceed with your purchase.

The next step is to select the shipping method and the payment method.
(Available payment and shipping options are detailed later in Section 8.)

After this, you will see the order summary, where you can review all details before finalising your order.

Before finalising, you must accept the Terms & Conditions (T&C) and the Privacy Policy.
By accepting them – as clearly indicated – you enter into a legally binding purchase obligation.
Failure to fulfil this obligation entitles the Provider to lawfully enforce the payment.

The confirmation button is labelled “Confirm Order”.
The confirmation email will contain all details of your order, with the T&C and Privacy Policy attached.

7.1 Order Processing
Orders are processed once payment for the product(s) has been received.
If the payment has not yet been received, the order will remain on hold until it arrives.

For cash-on-delivery orders, the product must be paid for directly to the courier upon delivery. In this case, we do not wait for payment before shipping; the order will be dispatched in advance.

7.2 Fulfillment
The general order fulfillment time is within 3–7 business days from order confirmation, but no later than 8 business days.

7.3 Product Unavailability

If the Seller is unable to fulfill the contract because the specified product is unavailable, the Seller is obliged to inform the Customer immediately and refund any amount already paid by the Customer without delay, but no later than within thirty (30) days.

7.4 Order Statuses
After receiving the order, the Customer will be informed via confirmation emails about the current status of their order. The three order statuses are:

• Awaiting Processing – The order is being prepared; we are awaiting payment.

• Awaiting Shipment (Paid) – Payment has been received; the order is being packaged and prepared for dispatch.

• Shipped – Order Closed – The order has been handed over to the courier company.

Once the order has been handed over, the delivery time depends on the courier service.

8.1 Available Payment Options

Bank Transfer (Advance Payment)
For customers in Hungary, please transfer the total amount to the following account:

Account Holder: Rimóczy Kolos

Bank: UniCredit Bank Hungary Zrt.  
SWIFT (BIC) kód: BACXHUHB
Account Number: HU3310918001-00000126-83230009

PayPal
For more information, please visit: www.paypal.com
PayPal payments can be made to: retrozeum@gmail.com

Barion – Bank Card Payment
Credit and debit card payments can be made securely via the Barion system. Online card payments are processed by Barion Payment Zrt., and your card details are never shared with the merchant.

Barion Payment Zrt. is an institution supervised by the Hungarian National Bank, license number: H-EN-I-1064/2013.

The Barion system operates a subsystem (Barion Pixel) within the webshop to detect and prevent fraud and abuse in transactions using the Barion payment method.

For more information, please see:

• What visitors should know about Barion Pixel

• Barion Pixel Terms and Conditions (PDF)

• General information about Barion

9.1 Shipping Methods
Orders are shipped via Magyar Posta (Hungarian Post), including EMS Express Mail both within and outside the European Union.
Shipments are dispatched on business days, usually within 2–3 days after the order is placed.
Shipping fees are calculated according to the current rates of Magyar Posta.

9.2 Personal Pickup
Orders may also be collected in person at our store during opening hours.

9.3 Failed Delivery
If delivery fails due to reasons attributable to the customer, the cost of reshipping will always be borne by the customer.

9.4 Shipping Destinations
We ship within Hungary and to all non-risk countries worldwide.

9.5 Shipping Country

• Australia
  Austria
  Belgium
  Bosnia and Herzegovina
  Brazil
  Bulgaria
  Cyprus
  Czech Republic
  Denmark
  South Korea
  United States
  United Kingdom
  Estonia
  Belarus
  Finland
  France
  Gibraltar
  Greece
  Greenland
  Georgia
  Netherlands
  Hong Kong SAR, China
  Croatia
  India
  Ireland
  Iceland
  Israel
  Japan
  Canada
  China
  Kosovo
  Poland
  Latvia
  Liechtenstein
  Lithuania
  Luxembourg
  North Macedonia
  Hungary
  Macau SAR, China
  Malta
  Moldova
  Monaco
  Montenegro
  Germany
  Norway
  Italy
  Russia
  Portugal
  Romania
  San Marino
  Spain
  Switzerland
  Sweden
  Serbia
  Singapore
  Slovakia
  Slovenia
  Taiwan
  Turkey
  New Zealand
  Ukraine
  Vatican City

10.1 The Buyer may withdraw from the purchase (order) without any reason within 14 calendar days from the date of the purchase (order).
The Buyer must declare the exercise of the right of withdrawal clearly and in writing (by email or letter).
Withdrawal notifications sent by phone or SMS cannot be accepted.
The Buyer may exercise the right of withdrawal within the period between the contract conclusion date (order date) and the date of product receipt.

10.2
The date of receipt (i.e., product handover) in case of home delivery is the date when the product is received from the post office or courier.
Personal collection does not exclude the right of withdrawal, and the Buyer still has 14 calendar days to exercise this right.

10.3
In case of withdrawal, the Buyer is obliged to return the product at their own cost to the Service Provider at the address of the business premises provided in these Terms and Conditions.
The Buyer must prove the return of the product within 14 days.
The Service Provider will only refund the purchase price (or the amount paid by the Buyer as consideration) if the Buyer has returned the product(s) or has conclusively proven that the product(s) were sent back within 14 calendar days from the notification of withdrawal.

10.4
According to applicable laws, the Service Provider shall refund the purchase price of the returned product(s) and the shipping costs related to the order without delay, but no later than within 14 calendar days from the date the returned product(s) are received by the Service Provider.

10.5
The refund will be made using the same payment method used in the original transaction, unless the Buyer has expressly agreed to a different method.
No additional costs shall be charged to the Buyer for choosing a different refund method.

10.6
In case of withdrawal, the Service Provider may claim compensation from the Buyer for any damage or depreciation of the product resulting from improper use.

10.7
The right of withdrawal and related provisions are regulated by Government Decree No. 45/2014 (II.26.).

he Service Provider guarantees the authenticity of every item classified as antique, vintage, or numismatic, except when it is explicitly stated that the item is a reproduction.
The Buyer is obliged to report any complaint regarding the authenticity of the purchased item in writing to retrozeum@gmail.com within 14 days from the date they become aware of the justified doubt.

12.1 Contact information for complaints:
Customers may submit consumer complaints related to the product or the Service Provider’s activities at the following addresses:
Address: 1137 Budapest, Szent István krt. 18.
Email: retrozeum@gmail.com
Contact person: Kolos Rimóczy E.V.

12.2 General:
According to applicable laws, the Service Provider shall immediately investigate any verbal complaint (made in the store) and remedy it if the nature of the complaint allows.
If the Customer disagrees with the handling of the complaint or if an immediate investigation is not possible, the Service Provider shall promptly record the complaint and its position in a protocol, and provide a copy of this protocol to the Customer on site in case of a verbal complaint.

12.3
The Service Provider is obliged to examine and respond substantively to written complaints within thirty days of receipt, and to ensure that the response reaches the Customer.
If the complaint is rejected, the Service Provider must justify the rejection in the substantive reply.
The Service Provider is required to keep the complaint protocol and a copy of the reply for five years.

12.4
In case of rejection of the complaint, the Buyer may turn to the district authority.
In consumer disputes, both the Service Provider and the Buyer may use the conciliation body.
More information at: https://bekeltetes.hu/

Contract validity:
The contract is concluded online by conduct implying acceptance, either by clicking or through electronic correspondence.
Contracts formed through the use of the website are in Hungarian and are not considered written contracts, nor are they registered by the Service Provider.
The contractual relationship between the parties is governed by Hungarian law, primarily Act V of 2013 on the Civil Code, and Act CVIII of 2001 on electronic commerce services.

In case of disputes, the contracting parties submit to the exclusive jurisdiction of the Central District Court of Pest or the Budapest Metropolitan Court, depending on the amount in dispute.
The court shall act according to Hungarian law.

Special Provisions for International Sales

These General Terms and Conditions (GTC) are formulated based on the applicable Hungarian and European Union laws and primarily apply to sales within Hungary and the EU member states.

If the Buyer orders products from a third country outside the European Union, the laws of the destination country may also apply in addition to these GTC. This is especially relevant in the following areas:

1. Consumer Protection and Right of Withdrawal
   For purchases from third countries, the Buyer's right of withdrawal, complaint handling procedures, and other consumer protection provisions may be regulated according to the laws of the destination country, which may differ from Hungarian or EU regulations.

2. Taxation and Customs
   Taxes, customs duties, fees, and other import costs arising at the time of purchase and receipt of the goods are determined and payable according to the regulations of the destination country, for which the Buyer is responsible.

3. Shipping Terms
   Delivery deadlines, costs, risk transfer, and return shipping costs may vary depending on the applicable rules and practices of the destination country.

4. Warranty and Guarantee
   The warranty and guarantee rights relating to the products may be determined by the laws of the destination country, which may differ from those under Hungarian law.

5. Complaint Handling and Legal Enforcement
   The Buyer may submit complaints to consumer protection authorities in the destination country, and the rules regarding dispute resolution and the competent authorities may differ from those applicable in Hungary.

6. Data Protection
   In addition to Hungarian and EU data protection regulations, the data protection laws of the destination country may also apply to the processing of the Buyer's personal data.

7. Applicable Law and Jurisdiction
   In the case of purchases from third countries, in addition to Hungarian law, the law of the destination country may apply to the contract and disputes, and the competent courts or authorities of the destination country may have jurisdiction.

It is the Buyer's responsibility to become acquainted with and comply with the laws and any customs and tax obligations of the destination country in advance.